FAQ
Ordering & gifting
Do hampers really arrive gift-ready?
Yes. That's the whole point. Every hamper is hand-packed, ribbon-tied and finished so it can go straight into their hands. No wrapping required.
Is the greeting card really complimentary?
Every hamper includes a complimentary greeting card, our small special with every order. Add your message in the "Greeting card message" field on the product page and we'll write it out beautifully. No message? We'll send it simply with your name.
Can I send a hamper directly to the recipient?
Most of our orders go straight to the person being celebrated. Enter your details and the delivery date on the product page; the receiver's name, address and contact number are collected at checkout. Prices never appear in the box.
Delivery
Who delivers my hamper?
We do. Pearl Market is a delivery business: our own team hand-delivers every hamper, door to door. No couriers.
Where do you deliver?
Up to 60km from the Melbourne CBD: free within 20km, $10 for 20–40km, $20 for 40–60km. Beyond 60km we can't deliver yet. If an address is outside our area, we'll contact you and refund in full.
When will it arrive?
On your chosen delivery date, between 7am and 9pm (AEST). You pick the date on the product page.
How much notice do you need?
At least 48 hours: the earliest delivery date you can pick is two days out. You can book up to 3 months ahead.
What's Midnight Surprise?
For birthday hampers: we deliver between 12:00am and 1:30am on the big day, so the gift is the first thing that happens to them. +$50, selectable on the product page. Double-check the date and address; midnight only happens once.
Do you deliver interstate or internationally?
Not yet. We deliver within 60km of the Melbourne CBD only, so every hamper arrives fresh, beautiful and by our own hands.
What's inside
Are your hampers alcohol-free?
Yes, our entire range is alcohol-free. The gift is the point, not the bottle. Our sparkling moments come from botanical cordials instead.
Allergens & dietaries
Each product page lists its allergen information under "The details." Many hampers contain or may contain gluten, dairy and nuts, and items are packed in a facility that handles all three. Diwali hampers are vegetarian. If you're gifting to someone with a serious allergy, contact us at mermaid@pearlmarket.com.au before ordering and we'll advise honestly.
What if an item is unavailable?
Occasionally a small-batch item sells through. If that happens we substitute with an item of equal or greater value in the same spirit. That's how we keep hampers arriving on time without ever including filler.
Corporate & bulk
Do you do corporate gifting?
We do. Our Corporate Gifting range is built for client and team gifting: alcohol-free (workplace-safe by design), with volume pricing at 5+, your logo on the greeting cards, coordinated delivery runs and a single invoice. Email mermaid@pearlmarket.com.au with quantities and your occasion.
Gift cards
Do you sell gift cards?
Yes, and they're different from the greeting card that comes free with every hamper. The Pearl Gift Card is a digital voucher ($50–$200), delivered by email within minutes, redeemable on any hamper, and it never expires.
Returns
What's your returns policy?
Faulty, damaged or not as described: we make it right with a replacement or refund, always. Change of mind: 14 days, unopened, perishables excluded. Full details on our Returns & Refunds page.